Our Policy

We operate a unique supplier standard which states that we will not buy any ingredients from any manufacturer or supplier that tests anything they produce on animals for any reason. We ensure the safety of their products by only using ingredients with a long history of safe use, and by testing the finished products on a panel of human volunteers. Whitsunday Myrtle is passionate about sourcing ingredients from suppliers that are congruent with our ethics and standards.

Privacy Policy

This statement discloses the privacy practices and policies for Whitsunday Myrtle. Should you have any questions about these practices and policies, please email us at orders@whitsundaymyrtle.com . Your personal data will only be used for processing and invoicing your order only. Your data is not publicly available and we will not pass it onto any third parties. We treat your information as strictly confidential!

Terms and Conditions

We hope you have a lovely experience on our website. Because all our products are handmade by real people, each batch of our products can come out slightly differently. This can then mean the product will differ from the one that is delivered to your front door, despite our best efforts to replicate the colours on our website.

Intellectual Property

All texts, designs, brand names, product names, titles, graphics, video interfaces, photographs, artwork and source code including, but not limited to, the functioning look and feel of such content contained on this website is owned by its respective owners and is protected by copyright laws and various other intellectual property rights and unfair competition laws.

Ordering

Before you place an order, you will need to register and then log in. Once your order has been accepted, you just pay the sum that you see at the end of the checkout process, together with the delivery fee. Once you have placed an order, you will receive an email within 48 hours of your order being dispatched.

Placing an order is legally binding. For cancellations and returns in these Terms and Conditions you will need to email us within 12 hours of placing an order to advise why you are cancelling, orders@whitsundaymyrtle.com We will reserve the right to either exchange with another product or refund the order. If the order has been dispatched, no refund or exchange will be offered. All due care is taken in packaging products for transport. Whitsunday Myrtle takes no responsibility for goods damaged in transit.

Prices

All prices stated on our website are in Australian dollars and are inclusive of GST.

GST Queries

Delivery costs will be added to your order and the final total will include GST calculated on your products and the cost of delivery. For all orders being delivered to an address in Australia, your final total will include GST at 10%. For orders being delivered to an address outside Australia, GST will be deducted from your total payment during the final stage of the checkout process.

Payment Information

We accept Visa, Mastercard, Paypal, Direct Deposit, Cheque and Money Order. We are subject to change without notice.

Shipping Rates

The majority of orders placed are processed and dispatched within 48 hours. Shipping charges are fixed for orders throughout Australia via Australia Post.

Australia wide service charges

 

Approximate Time frame

Area

Packed Weight

Price

Australia Post

1-5 Working days. Rural areas may require longer.

Australia

Up to 3Kg

Up to 5Kg

$14.40

$19.80

Express Post

1 working day to CBD/Metro areas (excluding NT&WA)  2-3 working days to country areas, 3-7 days for WA country and 4 working days for NT2. Certain rural areas may require longer.

Australia

Up to 3Kg

Up to 5Kg

TBA

TBA

International

TBA

Worldwide

We will confirm

We will confirm

Registered Post service will be delivered by Australia Post and will require a signature, so please make sure there will be someone at home to sign for it. Otherwise a card will be left and your parcel will need to be collected from your local post office.

Please Note: Australia Post only deliver from Monday to Friday. Express Post service does not require a signature, which means your parcel will be let at your home if you are not there to answer the door.

Contacting Us

Best way to contact us is to email orders@whitsundaymyrtle.com and we will respond to you promptly or for urgent matters we can be contacted on 1300 360 189 during the hours of 9.00am to 5.00pm EST, Monday to Friday. For bulk orders our fax number is +61 7 4948 3352.  Thank you for your understanding.